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Youtube and Netflix stopped working

Discussion in 'Sony NSZ-GT1' started by 7for1, Mar 22, 2014.

  1. 7for1

    7for1 New Member

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    I have two NSZ-GT1's. On my main one, the netflix and youtube app stopped working. I am able to go online with Google Chrome and browse the internet. The crackle app works for streaming movies, but those two apps will not work. The other one I have is working perfectly fine. I have done a forced stop and cleared the data and cache. I have also done a reboot and factory reset with no luck. Any help would be appreciated
     
  2. CatfishRivers

    CatfishRivers Well-Known Member

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    The fact that your GTV Chrome browser works while those 2 apps that you mentioned don't work - is a strong indication that the problem is with your router.

    Try rebooting your router.
     
  3. 7for1

    7for1 New Member

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    I have tried rebooting and still the same result. Still getting the error message trying to connect to netflix and youtube just spins
     
  4. CatfishRivers

    CatfishRivers Well-Known Member

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    IMO it is most likely an encryption problem with your router. Can you remove your router and try connecting directly to a modem as a troubleshooting measure?

    Also as a troubleshooting measure try turning off or changing the encryption and see if it works.
     
  5. 7for1

    7for1 New Member

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    I can't plug directly to the modem b/c of the location of where I need to keep the modem is in a different room then where the device is.
     

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