They're referring to your public IP address. The one that they assigned to the outside port that's marked "WAN" of your router. I'm not suggesting that you change that because you would have to pay an extra charge for them to assign you a public facing static IP address. Besides it would be irrelevant to your issue. I'm referring to you configuring a static IP address onto your Sony NSZ-GT1. The problem might be that the Google TV is having a problem with your router's Dynamic Host Configuration Protocol (DHCP) server for your local network. The DHCP server is responsible for assigning the IP address information to your different devices. If it cannot communicate properly with your router's DHCP server then would be unable to obtain the IP address setup information required to participate in your local network. You can bypass this incompatibility by setting a static IP address on your Google TV Blu-ray player.