Hopefully somebody can help with this. I have called the vzio hotline and also the Google Play Hotline and have gotten no where Almost every time I try to play a movie or tv show from google play everything locks up and I get a error message . I say almost every time because sometimes it works. I dont have any problems with any other apps. You Tube works fine and all other apps also. The bummer is bought this box primarily so I could watch movies that were on Google Play.