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Vzio CoStar Error Message

Discussion in 'Google TV Major Issues' started by dddlgtm, Apr 14, 2013.

  1. dddlgtm

    dddlgtm New Member

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    Hopefully somebody can help with this. I have called the vzio hotline and also the Google Play Hotline and have gotten no where
    Almost every time I try to play a movie or tv show from google play everything locks up and I get a error message [33]. I say almost every time because sometimes it works. I dont have any problems with any other apps. You Tube works fine and all other apps also. The bummer is bought this box primarily so I could watch movies that were on Google Play.
     
  2. bombaman

    bombaman New Member

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    I have a similar problem...maybe.
    I use my costar to play movies purchased at amazon. Within the last couple months I've noticed that some of the new movies won't play. (Django\Hobbit both HD) It seems to lock up the player or maybe more specifically the app.

    Amazon provided the following...no idea if its correct...
    > I'm sorry that some of your movies aren't regularly playing on your Vizio
    > Costar device.
    >
    > While this is defiantly not a common issue, it is something that we have
    > become aware of with some of the newer titles on certain devices.
    >
    > Whats happening is that some of the newer titles are using a new class of
    > DRM (Digital Rights Management) which tends to be a bit of a larger file,
    > and when this is combined with HD movies that are longer than two and a
    > half hours can overload the on-board flash memory of some of the streaming
    > devices causing them to fail to load the title.
    >
    > We are in the process of working with the studios to try and get a more
    > compacted DRM file, or use an older DRM type.
    >
    > I have added your response to our records in the hopes that showing the
    > trouble this is causing customers might motivate the studios to move a
    > little faster.
    >
    > Customer feedback like yours is very important in helping us continue to
    > improve the experience of using our digital video service. I've forwarded
    > your message to our Amazon Instant Video development team for consideration
    > as we make future improvements.
    >
    > Thanks for taking the time to provide your feedback. We look forward to
    > seeing you again soon.
    > Best regards,
    > Michael P
     
    Last edited: May 17, 2013

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