I wasn't surprised by Sony, but Google's failure to act on my behalf is beyond disappointing- it's a deal breaker. My favorite possession was my previously stolen "Sony Google Tv" (the physical- LED TV...not this new program/app/network that I'll begrudgingly ignore and choose whatever comparable iGadget ill now (again, sadly...) align with. Here's my story: longtime google fanatic, appreciative of the products/services that Ive "bought" with the acknowledgement of sacrificed privacy- but having a google technician straight-up telling me that my $800 google product (smart tv) can be tracked/located...potentially..., but like other tech companies (that I had not shared such respect for- previously...) they don't offer assistance to their "valued clients" whose documents, marketing data, and physical whereabouts are exploited/tracked/recorded for $ gain, even when an EXPENSIVE, consumer product bearing their name is stolen- and despite being fully capable of locating the tv and delivering justice to a criminally victimized customer. I understand the costs, explicit and intrinsic- of offering such a service broadly...but when a man has been robbed- and holding proper documentation of the incident's details...along w all product/tracking digits...he should not be shut-out by powerless technician- but instead be taken into consideration by the company's management. I'm just disappointed- and frustrated of the failure to act when fully capable....someone is using my smart tv (including services like Netflix, YouTube, etc) but I didn't expect them to take my situation seriously- because I didn't think y'all would sell-out...sad.