I had an issue a few weeks ago where the Guide and Search buttons were not working at all on the costar remote, ie -after pressing the buttons, nothing happened. Previously I did not have issues with the co-star and I was running the latest firmware update. I eventually performed a factory reset to fix the button issue since I wasn't able to figure out another way to fix it. After performing the reset, the remote buttons work as expected except now my co-star is now stuck on the 3.2 Firmware. I've tried unplugging the unit and stopping the google services framework to get the update with no success...it's been over a week now and still no update. Is there any suggestions? Thank you.