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Problem with Netflix

Discussion in 'Sony Internet TV' started by nortamzzo, Apr 18, 2012.

  1. nortamzzo

    nortamzzo New Member

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    Hi, hopefully somebody would be able to help here.
    When playing Netflix on our NSX40GT1, it randomly stops, and loses connection to Netflix. About a 1/4 of the time we can't even connect to Netflix to begin with. We have found a fix that works about half the time, and that is to disconnect the wifi in the Network settings, and reconnect. But again, that only works half the time.
    Is anybody else having this issue, and does anybody have a solution?
     
  2. Carlszone

    Carlszone Well-Known Member

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    Hi

    Yes, Netflix has been performing erratically lately. I would suggest you and anyone else that has even a slight issue w/the Netflix App, call it in using the phone number provided in the Help section of the Netflix website:

    http://account.netflix.com/ContactUs?lnkceData=20&lnkce=ftrlnk&trkid=425897

    Make sure to write down the Customer Service number. Doing a speed test before calling might not be a bad idea. This will help in comparing the accuracy of the Apps connection info that the CSR will be relying on. I've found the App connection speed data to be much lower that our true broadband speed.

    Btw, all their troubleshooting failed. But the main point is getting in the report so it can be escalated.

    If you have the time, keep calling whenever the App malfunctions. It is time for us to stop going through all these hurtles to stream Netflix content on the various GTV devices and TVs. Main issue:

    Loading bar does not fully load. This is the most common cause for the video stopping.
    Error msg, 'We are having trouble playing this title. Please try again later or choose a different title.'



    Carl
     

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