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No guide data

Discussion in 'Google TV Help' started by bgates, Mar 4, 2011.

  1. bgates

    bgates New Member

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    Hey, new 40'' Google TV owner here.

    I've had it for about 2 weeks now, and it has been unable to pull any guide data. I've done a bit of searching on these forums and it seems to be hit or miss if your provider allows it to work? I have Time Warner straight from the outlet (no box) for this TV.

    Funny thing is, when changing channels I see program information in the bottom info bar, as well as in the "What's playing" in the Home menu. So it seems to pull data in certain areas, just not the guide.

    Is this a problem with the ROVI software?
     
  2. sparkyscott21

    sparkyscott21 Moderator Staff Member

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    Hello bgates...and welcome to our forum.
    It's good to see new faces around here.
    A couple things you can try..
    First, is you box from time on this list??
    Revue Customer Care-Answers
    Secondly, did you try a reboot?? Ctrl+del+alt??
    That is another choice..
    Has it ever been able to pick up guide since you owned it??
     

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