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New TV UPDATE ERROR > NOW REMOTE DOES NOT WORK

Discussion in 'Google TV Help' started by 1394, Feb 4, 2012.

  1. 1394

    1394 New Member

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    Hello i got a new NSX40gt from frys today. During set up, i put in my wifi ssid and pw, connected and the tv did an automatic update. during update, the tv restarted a few times during the process and then it came to a screen that said UPDATE ERROR, PRESS ANY KEY TO EXIT. my qwerty remote wasnt responding so i plugged in my keyboard, hit a key, and the tv rebooted, now the remote does not work...

    when the tv was on, i pressed and held CONNECT on the tv unit, FN and ENTER on the remote. the AMP light flashes fast but does not pair.. any help?

    thanks

    -1394
     
  2. eferz

    eferz Well-Known Member

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    I would try replacing the batteries with a fresh pair. Here's Sony eSupport pages regarding pairing, "Cannot pair the keypad remote control with the Internet TV device."
     
  3. 1394

    1394 New Member

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    I believe the problem is within the TV itself. Once you hold "CONNECT" the Pairing window should pop up. Also under about > build number is blank. On my friends, he has a sequence of numbers. I believe I have a bad apple! I'm going to exchange it tomorrow.
     
  4. 1394

    1394 New Member

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    Conclusion: The TV was defective out of box. I exchanged it for a new one.
     
  5. eferz

    eferz Well-Known Member

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    Excellent! I'm glad you figured it out and finally got a working setup.
     

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