Bought mine at Best Buy as an open box item at a great price ($699). Someone must have returned it out of frustration, I suppose. I want to like this TV. But so far I'm having a hard time doing the simplest things, like finding the manual online and reading the freaking PDF file. Good lord, how hard should it be? I need to delete apps that the previous owner had installed. Can't find the option to do that anywhere. Help!