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Netflix Error "We're having trouble playing this title right now" "tvp-802"

Discussion in 'Sony's NSZ-GS8 / NSZ-GS7' started by dcray2000, Mar 11, 2014.

  1. dcray2000

    dcray2000 New Member

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    I bought a new Sony NSZ-GS8 on Sunday. It's been a little quirky but most things work on it. The maddening thing I ran into is that Netflix wouldn't work at all, period. I tried every solution I could find online, forcing stop, clearing the app data, clearing the app cache, etc... I even hard reset the device with no success. As a final step, I connected the device to my phone's hotspot, and it worked!

    Here is the specific error I was getting:
    We're having trouble playing this title right now. Please try again later or select a different title. OK tvp-802

    The issue was due to my Sophos UTM-9 (Astaro) gateway. It already had settings to allow Netflix traffic out without interception. However, the Sony must be looking for a path that wasn't listed there. I resolved this issue by adding a static host for my Sony into the gateway, then on the gateway going to "Web Filtering" -> Exceptions, and adding a new exception so that all traffic from the Sony wasn't checked for "Antivirus". It was only that one setting, nothing else was required.

    Screenshot:
    $SonySophos.png

    On a side note, this is all I saw in the log. Based on this I can see the gateway was doing a block/redirect, I just couldn't see what it was blocking and why.

    2014:03:11-08:36:12 httpproxy[7100]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="parse_address" file="util.c" line="581" message="getaddrinfo: passthrough6.fw-notify.net: Name or service not known"
    2014:03:11-08:36:12 httpproxy[7100]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_filter" file="confd-client.c" line="2818" message="failed to resolve passthrough6.fw-notify.net, using 2a01:198:200:680::8080"
     
  2. jonw747

    jonw747 Well-Known Member

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    Security and VPN firewalls might as well had been invented in the dark ages. There are plenty of companies willing to dumb them down, but nobody seems willing to update them so they're actually powerful, flexible, and easy to diagnose/manage.

    Imagine if your Sophos had a screen that showed "Netflix traffic originating from device x.x.x.x has been blocked. Click <button> to permit"
     

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