I am new to Google TV, bought it on Thanksgiving weekend for my mom at Best Buy. Got her a Sony Bravia HDTV too. She has wireless internet via DSL but doesn't have cable but I have a Netflix account she can use. Internet hooked up no problem - I can get online and watch youtube fine. When I try to launch Netflix from the home menu, it tells me that it cannot launch netflix application, then gives me the option to exit Netflix or try again. I am back for Christmas and still the same error. What am I doing wrong? How can I get the activation code from this device to get Netflix up an running? (yes I have called Netflix and Sony and they are pointing fingers at each other).