Ok, I got it fixed and I didn't have to talk with a customer service rep, thanks to you folks here. When I first posted this question, someone sent me a private message with a link explaining how to fix it. I followed it and it didn't work so I never mentioned it here. But after calling Netflix they had me reset my modem and router. That didn't work. After seeing Axne1's message above describing a "weird button combo", I remembered the other instructions and thought I'd try it again. And it worked. So I think for me, it was a combination of resetting my equipment and having to deactivate my account and logging in again. I can't post the link here because I don't have enough contributions on the boards. So I'll plagiarize the instructions here. After you get the error message, using the arrow keys on the remote, do this combination of keys. Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up I know this sounds weird but it does give you a pop up window with an option to De-activate. Select the deactivate button. After De-activating the account, it should take you back to the netflix screen trying to connect. Then you'll be prompted to login to an existing account. From here you can simply log back in and you'll be back to normal. At least it worked for me. Again, I thank all of you for your contributions.