Logitech acknowledges frame rate issue with Revue video playback [Google TV]

Discussion in 'Google TV General Discussion' started by JimMariner, Oct 27, 2010.

  1. JimMariner

    JimMariner Member

    Oct 5, 2010
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    SE Florida, Logitech Revue

    As far as the Internet goes, Google TV is pretty darn sweet. But when it comes to actually watching television, those of us who got our Logitech Revue over the weekend have found video quality to be wanting. Ask just about anyone who tried watching football over the weekend, and we'll all likely answer the same: Frame rate wasn't what it should have been.

    The way it works is this: The cable (or satellite) source is pumped into the Revue, and then output to the television. I've got your basic high-def cable setup on a 50-inch plasma, and anything with fast motion was bad enough to be unwatchable -- the complete opposite of when the signal's going straight from the cable box to the TV via HDMI.

    We've been discussing the issue in our Google TV forums, and there's a fat thread in Logitech's forums, too. And they're aware of the problem. This morning, Peter Evans, director of Logitech Revue customer care, sent in the following:
    Thank you for your feedback about Logitech Revue causing the TV picture to skip frames and for sharing information about your home entertainment setup. With your help we have been able to confirm that in some cases Logitech Revue is dropping video frames, resulting in a staggered image.

    With Logitech Revue, it is our priority to provide a high quality TV experience, and we recognize that this issue is affecting your enjoyment. Logitech and the Google TV team are working hard to find the root cause of this issue and to develop a solution, which we will share with you as soon as it is available. We will keep you updated on our progress through this forum thread.

    We do apologize for your TV experience being less than perfect.
    Let's hope they get this fixed as soon as possible. Because Google TV without the TV is, well, just the Internet.

    by Phil Nickinson
    Oct 25, 2010

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