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lg google tv shuts itself off and restarts by itself

Discussion in 'LG Internet TV' started by bizzyb, Mar 31, 2013.

  1. bizzyb

    bizzyb New Member

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    Tv was purchased new from frys electronics about a month and a half ago...

    After the first few weeks, it began randomly turning itself off and restating. I'm never 'doing anything' when this happens.. just watching tv. Can go several days with no problem, then on a day like today it had done this four times in the last twenty minutes..

    Any ideas? Still haven't been able to reach an lg customer support person by phone

    Thanks
     
  2. Djinn5150

    Djinn5150 New Member

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    Is it the G2 model or one of the new ones? I have the G2 and occasionaly It will reboot on me, but usually I am sending commands faster then it can respond and have chocked it up to user error. I would definately keep pushing to get a customer support on the phone.
    Does it have the latest firmware on it?
     
  3. CatfishRivers

    CatfishRivers Well-Known Member

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    Have you tried a factory reset?
     
  4. bizzyb

    bizzyb New Member

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    Don't know where to check firmware status or factory reset..

    If you know please advise!

    Thank you so much for youf responses
     
  5. Djinn5150

    Djinn5150 New Member

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    Ok to check firmware you will want to go to : Home > Menu > System Settings > About > System Updates

    Factory reset: Home > Menu > System Settings > Options > Initial Setting

    Hope this helps.
     
  6. kmart11561

    kmart11561 New Member

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    I just purchased a 55 inch LG Google TV in June from PC Richards and it is doing the same thing. Just turns off and on by itself. PC Richards came here and replaced all the parts on the TV. I still had the problem so they came back and gave me a new one out of the box.......I still have the same problem. So annoying! I called LG, how can they not be aware of this problem? Anybody have any answers???
    Thanks,
    Kevin
     
  7. CatfishRivers

    CatfishRivers Well-Known Member

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    Does this happen when you are using some GTV functions? or will it happen when viewing live TV?

    IMO the Google TV OS software still has some bugs. Also it could be an LG firmware issue.

    In the following thread a few LG GTV users have reported that after just a few months of usage their motherboard has gone bad on the TV:

    http://www.googletvforum.org/forum/lg-internet-tv/8088-need-help-gurus.html

    It's difficult to diagnose this over the internet. But if all of your parts were replaced - then I'm leaning towards it being a firmware issue that LG needs to address.

    Do you know if they replaced the motherboard when they replaced the parts?

    If you haven't already tried a factory reset - then I suggest doing a factory reset. (Use the procedure Djinn5150 mentioned in post #5 for factory reset)
     
    Last edited: Aug 19, 2013

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