I've had the unit for less than a week and the remote will not work with the device. I followed the support advice to pair the remote using 'connect' + 'fn' and 'fn + enter' until the remote gave up itself (around 25 seconds). I get two flashes when I do 'fn + enter' which means pairing is complete, followed by 5 slow flashes which means pairing failed. I've had nothing but problems with this insane device. Anyone else experiencing this?