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how do you safely reset the google TV box?

Discussion in 'Google TV Help' started by pjmcgovern, Dec 25, 2010.

  1. pjmcgovern

    pjmcgovern New Member

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    i have a sony google tv box and it is only showing the word "sony" on my TV. it was working fine but now i turn it on and off, remove the power, etc and only get the word "sony" on the tv.

    i think i would like to try to "reboot" it and failing that restore it to factory settings.

    thanks.
     
  2. lucas710

    lucas710 New Member

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    Hey try this, hold down Ctrl Alt Del/backspace. Hope this helps :)
     
  3. GTV Daniel

    GTV Daniel New Member

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  4. gentlefury

    gentlefury New Member

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    My remote stopped controlling the DVR last nite and I did the Ctl-Alt-Backspace and it came back after reboot.
     
  5. pjmcgovern

    pjmcgovern New Member

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    Thanks for the followup. I did contact Sony support and it turns out there is no way to reset the unit if the unit doesnt start up. my remote was unresponsive and the word SONY just mocked me as I waited to get to my internet TV.

    I fixed the problem decisively by taking the unit back to Best Buy and asking them to exchange it. I had no receipt but had used a credit card to pay for it. they happily (with a smile even!) allowed me to get a new unit. i took that home and I am enjoying all the benefits of Google TV.
     
  6. GTV Daniel

    GTV Daniel New Member

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    Sorry you got a bad apple (so to speak), but glad things worked out!
     

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