Wondering if anyone can be of assistance? I have spent hours troubleshooting on my own. Have attempted to call Sony support, which refers me to a different phone number which in turn refers me to a Sony "support" website - which in turn is of no help. Have owned a Sony GT1 for several years with no issues. Recently purchased the Sony NS8. Worked well for about 2 weeks, then suddenly lost HD signal (everything looks SD) and now have a bar above and below picture. Checked picture settings on TV and NS8. Nothing resolves issues. Checked HDMI cables - all are fine. Factory reset. Did not resolve issue. Trying to isolate the issues, I connected the cable box directly to the TV with HDMI cable -I got a beautiful/perfect picture. When I re-connect Sony NS8 box but leave the box off (using as a pass through), the issues return - no HD picture and bars above and below picture. When I hook up my old Sony GT1 - I get a beautiful picture again - no issues. Figured must be some hardware issue with the Sony NS8. So, I returned it and got a new unit and I am the same non-HD picture with bars above and below. This is pretty maddening especial since the NS8 worked fine for several weeks. Any help is appreciated.