I contacted VUDU and this is what they said 12/19/2014 COSTAR BLACK SCREEN CASE # 141205000630 Response By Email (Lauren L) (12/19/2014 02:57 AM) Hello and thank you for contacting VUDU customer care. We apologize for any frustrations. Currently we are awaiting Vizio to release an update to all models of this device. We have no time frame of when this will be released to all devices. If you have any other questions please feel free to contact us. Thank you, Lauren L. VUDU Customer Care 7am-8pm PST 1-888-554-VUDU (8838) SO EVERYONE WHO HAS THIS PROBLEM CALL VIZIO ON THIS !